FREQUENTLY ASKED QUESTIONS

Why do you ask for money upfront ?


I start to think of your project as soon as I receive your project details. Its the most exciting time for me in the entire process. I begin the planning, and logistics. New content don’t just happen, it's constructed. Hey, we all want to get paid for our work right ?




Why isn’t my deposit refundable?


My work starts before I start creating content. I also don’t have time to work with everyone. Working with you means I had to pass on working someone else. I love what I do, and want to keep helping people who need content.




What content should I submit?


Your content (text and images) is a critical element of your Website. If you have specific Website content to provide, make sure you have this readily available to submit. Useful materials include brochures, logos, photographs or other images, business descriptions, formatted Word documents with your desired copy, or a link to an existing Website. Also, send your logo (if you have one you'd like us to use) in standard image format (.gif, .jpg, .bmp, .eps, or .tif).




How do I know what Website pages I need?


The most common Website pages are: Home, About Us, Products, Services, Rates, Menu, Contact Us, Map, Press, Reviews, Attractions, Coupons, Reservations, Guestbook, and FAQs. Another good way to determine which pages you would like is to research other Websites in your industry and to see what types of pages they have.




What if I have a lot of files to send you?


I suggest that you send a compressed or zip file. To do this, put all of your files in a folder on your computer. Then right click on that folder, go to “send to” and select “compressed file” or “zip”. Your files will now appear as a second folder that is compressed. Upload this folder the same way that you would upload a regular file.




What other content will you need me to provide?


Prior to your initial consultation, it is recommended you have the address (URL) of two of your favorite Websites or of your competitors’ sites. It’s also a good idea to have electronic versions of your company logo and other images so I can get an idea of the color scheme of your Website.




Will I have a say in the graphic design process?


Absolutely. If there are other sites with a design style that you would like to emulate, I can do that. If you have a logo or brand collateral that you’d like me to work around, that’s no problem. i’ll be sure your new site will be a consistent and integral part of your overall brand.




Do you provide web hosting services?


No. And be cautious when other web designers say they do. Most real web hosting companies have massive data centers that have hundreds of employees, triple power redundancy (in case of a blackout in the region) and 24-hour security staff guarding the facility. When a local web developer claims that they also host web sites, they’re almost certainly just a middleman for a real web host. That means that they mark up the cost of hosting and pass it along to you. And it means that if your server ever has a problem, you’ll have to go to them and they’ll contact your host for you. Are they on call 24-7? Of course not. Another major disadvantage to using a web developer as a host — if you’re ever dissatisfied with their service, they control the server that hosts your site. Extracting your company from the relationship could be very difficult. I listen to your needs and suggest the most affordable web hosting option that meets the technical specifications of your new site. You’ll pay the host directly and you may contact them directly if you ever need to do so.




I need a few changes and tweaks made to my website. Do you provide that service?


Yes! For one time changes, I will provide you with an estimate before beginning the work and charge at our standard hourly rate. If you anticipate regular needs for maintenance, one of my Ongoing Maintenance Plans may be more cost-effective for you.





LETS GLOW TOGETHER

Interested in working together? Fill out the Project Inquiry form below with some information about your project. Please allow a couple of business days for me to respond.

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